SMALL BUSINESS: HOW TO USE SOCIAL MEDIA FOR EFFECTIVE CUSTOMER SERVICE

To effectively manage customer service via social media platforms, companies can include an appointment scheduler and/or contact button on their Facebook page that directly connects or integrates to your website’s contact page. Your strategy should also include a designated customer service rep that will be available to answer queries,  and a designated time period for your that their questions will be answered. For example: choose a time period between 11am – 2pm which is usually during lunch hour when staff or potential clients will have more free during the day.

social media management

Implementation Steps:

  1. Add a contact button or web form to your Facebook page, as well as an appointment scheduler app that integrates with your site and Facebook business page to make it easy for clients to connect with  you.

 

  1. Every day during business hours, announce a post and/or tweet on Facebook and Twitter pages. Example: “Company X customer care is now available to answer all queries and questions between the hours of 11am – 2pm est. Please post or tweet us for an immediate response.”

 

  1. Create several templates and an image that you will use for your Facebook post announcement and your Twitter/tweet message.

 

  1. Create an implementation and follow-up system.

 

  1. Be consistent and ask for feedback to improve.

To learn more about how you can maximize your social media efforts, and create systems that will grow your business; please tweet to AOPR @applesorangespr or contact AOPR on Facebook.

Thank you for reading. We hope this helps to grow your business.

Team AOPR!

Contact Us or visit us in the web: www.aoprinc.com

 

How Important is Social Media Etiquette? Here Are 3 Tips to Make Your Social Media Networking More Efficient and Successful.

Here are 3 tips to make your social media networking  more successful.

Be Consistent and Professional on Social Media

All successful #social media-savvy individuals have a long list of social media accounts; Facebook, Instagram, Twitter, Tumblr, etc. Sometimes we even have multiple accounts on each site, but having two Twitter and Facebook accounts; one personal and one professional. Be mindful of posting photos of you and your friends drinking and partying. If you want to post risky photos make sure you select the private post option.

To Bare or Not to bare

Showing too much skin is great for the beach but not for your social media profile; so tone it down and dont you “bare.” You never know who will be viewing your profile.

Create Good Demeanor

This is extremely important, and cannot be stressed enough!

Reply to posts and inquiries with 24 hours.Stay on top of communication within your #social media groups and pages.

Don’t post rude comments because you dont agree with someone’s opinion. Be clear in your communication, engage in conversations and topics in which you have knowledge about. Be confident.

We look forward to your Friendship on Twitter, Facebook and Google+.

Happy Socializing.

How to Create a Social Media & Blog Post Template

When blogging, it is best to create a standard template; it helps to keep consistency and organization within your content.

Productivity anywhere

Blog Post Template

[Date]

[Blog Title] – What Is This Post About? The subject, benefit etc…

[PHOTO] – A photo says a thousand words. Always add a photo that relates to your story or post.

[Subtitle] – Sum up what you will talk about in the post. That way the readers get a sense of what you will discuss or talk about.

[Body] – The meat of your post. This should include points, advice and details of your post that will be useful to your readers. The content should relate to the blog title.

Blog Post Ends

This info below goes at the end of every blog

Was this info useful to you? Please reply to this post with feedback. We would love to hear from you.

Want to gain exposure and improve your writing skills?

To write for us, please send (2) writing samples, links to your work, BIO and/or CV to info@applesandorangespr.com

Contact Us

Call: 888-371-4718 | Email: info@applesandorangespr.com | Web: http://www.applesandorangespr.com

We are Social. Join the community.

(add your social media links here)

How to start your own social media campaign.

According to statistics everyone is shopping online. So… are you positioned online, for potential clients to find you and your services?

Image

Here are 10 things you can do to get started today

  1. Determine which blogs, and social media sites that your clients or customers use. This will take a bit of research on your part, so get ready to spend some time googling. Once you have completed this task, you can now choose which platforms will work best.
  2. Make a list of which blogs and bookmarks that you will use to start your campaign.
  3. Create your social media accounts. Here is a list of the following platforms that are very easy to use and customize.
  • Start sharing your content on the following blogs: WordPress, Blogger, Tumblr, and Typepad.
  • Share your links and bookmarks with Delicious, Digg and Stumble Upon
  • Want to connect with 90% of online users? Create a Facebook Page, Twitter and LinkedIn accounts.
  • Spread the news with online newsfeeds like Newsvine and Mashable.
  • One of the best ways to cross feed your posts is with RSS Feeds: Go to Gmail and set up your Feedburner account.
  • Create how to videos about your products and services and share them on YouTube and Vimeo. Go Live! on Ustream.
  • Twenty new likes on Facebook, can get you 20 news clients. Go to Facebook, and like about 20 pages that relates to your products and services, be sure to share info on these pages daily.

So there you have it. Depending on how savvy you are with the web and social media you should be ready to start your campaign within 1 – 2 weeks, as the set-up is quite time consuming.

Once you are all set up, you are ready to create your editorial calendar and social media schedule.

Now go! You have work to do.Click here to view a list of social media platforms we use.of our social media accounts

Not sure how to start? Contact us now; we will help you get started quickly.

How to start your own social media campaign.

According to statistics everyone is shopping online. So… are you positioned online, for potential clients to find you and your services?

Image

Here are 10 things you can do to get started today

  1. Determine which blogs, and social media sites that your clients or customers use. This will take a bit of research on your part, so get ready to spend some time googling. Once you have completed this task, you can now choose which platforms will work best.
  2. Make a list of which blogs and bookmarks that you will use to start your campaign.
  3. Create your social media accounts. Here is a list of the following platforms that are very easy to use and customize.
  • Start sharing your content on the following blogs: WordPress, Blogger, Tumblr, and Typepad.
  • Share your links and bookmarks with Delicious, Digg and Stumble Upon
  • Want to connect with 90% of online users? Create a Facebook Page, Twitter and LinkedIn accounts.
  • Spread the news with online newsfeeds like Newsvine and Mashable.
  • One of the best ways to cross feed your posts is with RSS Feeds: Go to Gmail and set up your Feedburner account.
  • Create how to videos about your products and services and share them on YouTube and Vimeo. Go Live! on Ustream.
  • Twenty new likes on Facebook, can get you 20 news clients. Go to Facebook, and like about 20 pages that relates to your products and services, be sure to share info on these pages daily.

So there you have it. Depending on how savvy you are with the web and social media you should be ready to start your campaign within 1 – 2 weeks, as the set-up is quite time consuming.

Once you are all set up, you are ready to create your editorial calendar and social media schedule.

Now go! You have work to do.Click here to view a list of social media platforms we use.of our social media accounts

Not sure how to start? Contact us now; we will help you get started quickly.